Special Requirements Customers
We need to define and categorize any customers who have important special needs which will not be met by the general end user and organization customer CTQ factors.

In most cases, the two groups of customers defined above (i.e. end users and the organization) are sufficient to provide all the relevant critical to quality requirements for Business Intelligence.  However, we should still carefully analyze categories of business intelligence users of the business intelligence assets and the specific business intelligence products they use ... ...  to determine whether we should provide for additional customer categories.  For example, are there special sets of characteristics which identify a customer group, i.e. are there some specific needs which mean one group of customers will perceive the quality of business intelligence product in a different manner.   A primary reason for this exercise is to determine whether we need more than one set of critical to quality factors and metrics for the Business Intelligence improvement process.  Do we group all the end users into a single category or do we need, for example,  to identify more specifically the ‘forecasting/analytics team’?   There may be some groups of end users who may have special requirements which need to be addressed to ensure that these customers get a quality Business Intelligence product.  

Defining special categories of customers requires that we take a closer look at the business intelligence products in use.   We need to know whether some customers have special product needs.  The most visible component of a